Hi xxx,
Good to hear from you. I hope you are well. I have checked my bank statement and verified that I was charged for both orders （说both，是因为另外一笔款，是另外一个网站，另外一个通道公司收的款，没任何问题）. Attached is a copy of my Navy Federal Credit Union Bank Statement with the information you need. Please take this paper to your bank and shown them I was charged and never refunded, or given a credit for either order. Your bank did get the money for both orders. They need to pay you into your bank account. If I can be of further assistance please feel free to email.
Best wishes to you
注意看红色字体的地方，“请出示该水单给贵方银行，我付了钱（was charged)，并且从来没有钱退回过(never refunded or given a credit)！"